BERBAGI ILMU

PAPER OF TICKETING

“FIELD TRIP TO HOTEL ASTON”

submitted to fulfill one of the main task of the course of ticketing

Created by : Siti Masrifah

NPM : C1.14150019

SEKOLAH TINGGI BAHASA ASING SEBELAS APRIL

SUMEDANG

2014/2015

PREFACE

Praise be to God for His grace and His gift so I can finish this paper well. This paper collated in order to complete the task final exams of “field trip to Aston". In preparing this paper, with the hard work I strive to provide and achieve as much as possible and in line with expectations, although in the manufacture of this paper I faced many difficulties.
I realize that in the writing and making of this paper, there are many shortcomings, therefore, suggestions and constructive criticism so I need to be able to improve it. Hopefully this paper can be useful for readers and other interested parties.

Sumedang, 11 June 2015

Writer

TABLE OF CONTENTS

COVER PAPER.......................................................................... i

PREPACE................................................................................... ii

TABLE OF CONTENTS............................................................ iii

CHAPTER 1 INTRODUCTION................................................. 3

1.1. Background............................................................... 4

1.2. Problem Formulation................................................. 4

1.3. Writing purpose......................................................... 4

CHAPTER II DISCUSSION PROBLEMS............................................ 4

2.1. what the topic was given................................................ 4

2.2. how the hotel to process reservations and ticketing..... 13

CHAPTER III CONCLUSION AND SUGGESTION............................. 19

3.1 Conclusion...................................................................... 19

3.2.suggestion...................................................................... 20

BIBLIOGRAPHY............................................................................ 21

CHAPTER I

INTRODUCTION

1. Background

Indonesia has natural resources potential to be developed to support the tourism industry. Natural attractions and diverse culture attract foreign tourists have visited and traveled in Indonesia. Biodiversity is different in each place being unique features that have high sales value for tourism. Cultural diversity as custom house, dance, and other art works is a potential wealth of the nation

which can in order to support the tourism sector abundant resources owned by Indonesia influencing the development of the tourism industry. The tourism industry needs support hospitality services industry. The tourism industry is supported by the good hospitality services have considerable influence on state revenues. In the news Voice Jakarta.com (accessed March 2, 2013) explained that the contribution of the tourism sector to the national GDP in the range of 6 (six) persen.Sektor tourism is one of the nation's fourth-largest source of revenue so that management should be more professional, including the infrastructure that supports the growth of the tourism sector ,

One of the industries in which berkemban tourism sector by increasing tourism industry ie hotel industry. Competition in the hotel industry is very tight. It can be seen from the increasing number of service providers hotel, the promotion of products and services offered and the increased ability of service providers to compete the hotel. The condition expressed by Huei and Easvaralingam (2011: 125) that:

"The rapid growth of the hotel industry in the first decade of the 21st century hotel forced operators to critically acknowledge the importance of service improvement inorder to gain competitive advantage" The level of competition in the hotel industry is getting tougher. The increasing number of tourists visiting the country will drive increased revenue in the tax sector. Economic activity will grow and create new needs in other sectors such as food or trans portasi services.

1.1. Problem formulatioan

1. What the topic was given ?

2. From the description in the get, how the hotel to process reservations and ticketing?

After studying this paper the reader is expected to know and explain:

The topic has been conveyed.
How the hotel to process reservations and ticketing.

CHAPTER II

DISCUSSION

2.1. What the topic was given .

1. Overview.

Aston Braga Hotel & Residence, Bandung is a four stars hotel property, located in the central city of Bandung and adjacent to the shopping arcade of Braga City Walk. An average 20 minutes from Airport, 5 minutes from Train Station, 20 minutes from Rumah Mode Factory Outlet, Cihampelas and Dago Shopping distance, will ensure you that we are in a strategic location.

We are providing you the best place for your business traveler and family leisure, with total 160 rooms consist of 120 Condotel rooms in one, two and three bedrooms and 40 hotel rooms type. Miltiple verietis of meeting rooms are availabe with free Wi-Fi, a comfortable restaurant as well as lounge, outside pool and spa to enjoyed. A cake shop in the corner have completed the facilities to offer you’re a best service hotel in town.

2. Room types.

a. Studio Room with Balcony.

24 sqm completely furnished with kitchenette and balcony to overlooking Bandung view, while you can enjoy the fresh air from the room.Studio room are available in Queen and suitable for your short stay in Bandung.

Starting From : IDR 548,000++.

b. Superior room.

With 28 sqm, our Superior rooms are available in Queen and Twin bed. They are equipped with minibar, tea/coffee makers and Wi - Fi Internet connection. Breakfast is included.

Starting From : IDR 568,000++.

c. Executive business rooms

A perfect choice for business traveler. This 56 sqm room will conveniently match your need of living room, in room office table with internet LAN connection and a queen bed type, just for yourself. Balcony and living room will facilitate you to receiving your business client in your room.

Starting From : IDR 748,000++.

d. Condotel 2 Bedrooms - Best Seller

No Doubt, our 56 sqm, condotel 2 Bedrooms are our Best Seller. Families of 3 persons or holiday with friends are perfect to stay. The room is completed with 2 bedrooms (Queen and Single bed), living room, kitchenette with kitchen appliances, dinning area and balcony are all yours.

Starting From :IDR 798,000++

e. Condotel 3 Bedrooms - Family Favourite.

A limited room availability, Condotel 3 Bedrooms perfect for the group of 5 and family leisure, with largest rooms 84 sqm, comes with 3 bedrooms (2Queen & 1 Single bed), 2 bathrooms (bathtub and shower ), kitchenette with kitchen appliances, dinning area, balcony and a living room where your children have a spacious place to play. These family favorite rooms are always sold out. Book now and get free breakfast for kids under 6 years old.

Starting From :IDR 1,258,000++.

6 3. Facilites

a. Wine & Dine

Tos Raos Coffee Shop

The coffee shop is titled as Tos Raos, which means “delicious”. This name is referring to the selected products of the coffee shop which are scrumptiously prepared by our talented kitchen team members.

Serving breakfast, lunch and dinner - Tos Raos is a non smoking coffee shop at the lobby level, overlooking the swimming pool and caters for up to 74 people. Open daily from 6.30 am to 10.30 pm, offering an exciting and creative dining experience - from traditional Indonesian cuisine to the best of International cuisine. Only the best local produced and the premium imported products are used in the kitchen of the Aston Braga.

7

Do you still remember the Meat Tower review at Karnivor Restaurant in Bandung? Still in the same city, this time Nona Icip will show you another must-visit place that you need to include in your culinary list, especially to those of you who love burger! In Karnivor, you get Meat Tower or a high stack burger into a towering height, in Tos Raos Coffee Shop, there’s also a big burger that you can enjoy with 6-8 people, what? Let’s read and enjoy Nona Icip’s experience!
To enjoy this 25 cm diameter size burger, you can directly go to Aston Braga Hotel on Braga 99-101, Bandung. The coffee shop, owned by the hotel and more resemble to a restaurant than a coffe shop, looked very ‘Sunda’. Especially because of the naming. In Sundanese, ‘Tos’ means already and ‘Raos’ means good. But, instead of expecting Sundanese food, they offer Indonesian and Western style kind of food.

On the first page of the menu book, you can find some choices that are Tos Raos Coffee Shop’s best-selling items, such as Nasi Tutug Oncom, Sate Campur Pelangi, and some other Indonesian traditional cuisines. However, keeping in mind that the purpose of coming was to try out their giant burger, so Nona decided to have the burger instead. The rest can wait for the next visit.
As the entrée, Nona had Chef's Salad that consisted of fresh lettuce, with pastrami, chicken, cheese, and Thousand Island or Italian dressing sauce. That time, Nona chose the Thousand Island sauce.

Chef’s Salad looked very pretty. The meat was cut into a rectangle shape, and was lined up to cover the lettuce, so did the chicken and cheese. Then, the tomatoes are cut into a quarter. The chicken wasn’t cooked well-done, so you could still feel the chicken aroma. When first bit it, Nona mistakenly thought the chicken as fish, because the taste almost felt like fish with rough texture and light seasoning. Then there was also pastrami that was half-cooked. It tasted chewy like raw meatball, so did the aroma smell like one. The veggies were consisted of fresh lettuce and tomatoes. For the sauce itself, the thousand island dressing was a bit too salty to Nona’s liking. If she could remember well, usually thousand island dressing has a more sweet and sour taste. Overall, for this menu, Nona thought that the whole mix and match was perfect. You have the sweetness coming from the chicken, then some saltiness from the cheese and thousand island dressing. So, when you mix all of them up, they all belneded together well, no dominant taste, really really tasty. With IDR 50 thousands, Nona really did think this menu was worth every penny of it.

Now, the coffee shop apparently also offered some dishes that you can’t get elsewhere, for this reason Nona ordered Giant Sandwich as the her second menu. The sandwich was served in a plate of 25-30 cm diameter, and the sandwich somehow managed to take over half of the plate. The bread used crispy garlic bread. Nona though that the bread was great, the pepper was string and felt warm when you bite it. The sandwich was consisted of cheese, pepperoni, chicken smeared with olive oil, lettuce, and tomatoes. The most dominant taste was salty coming from the cheese, then afterward you could also atste some spiciness. As a whole, the sandwich was rather light, it didn’t make you feel overwhelmed with the taste, and it was probably enough for 2-3 people. The huge sandwich cost IDR 48668 (tax not included).

OK, now it’s time to have the most anticipated menu, the Goliath Burger! Once the dish got to Nona’s table, Nona could see how big the size was! The burger of 25 cm in diameter was cut into eight equal slices, and also served with fries (the same like sandwich serving). The fries was pretty regular. It had enough saltiness and it was deep-fried perfectly, a perfect match for burger and sandwich.

Back to the burger, it has a sesame bun that tasted good, it wasn’t tough and tend to be soft. The burger meat wasn’t tough either, it was crisp on the outside, but still retained some moistness on the inside. Inside the burger there was also a big size egg. It was one of the first thing that caught Nona’s attention, because it had a perfect whole and round fried egg. In addition, inside the burger there was some pineapples, onions, and carrots that was made into Japanese salad (slice into smallest piece and then smeared with some mayonnaise and lettuce). Overall, the burger also tasted light, unlike other burgers that are mostly use strong seasoning and tasted spicy. For the Goliath Burger, the seasoning was perfect, it tasted superb, and turned out it wasn’t that expensive. It was only IDR 67850 (or roughly IDR 70 thousands with tax). It could be an alternative of a birthday cake, haha, a perfect cake for a burger lover!

And its be icon of hotel braga it’s Braga Dog

Now, what are you waiting for? Make some room in your belly, then straight away go to Aston Braga.

b. Carios Lounge

Carios means “story” or “chat” and in some ways, it also means “telling the story”. This phrase is very suitable for the lobby lounge, because it represents the character of the outlet, which is cozy and perfect for chatting with friends and colleagues. Carios has a warm and sociable surrounding, with a Jazzy touch.

Carios is located at the lobby area and is open daily from 8 am to 11 pm. Semi-separated from the non smoking lobby area, Carios Lobby Lounge is a smoking area with bar and wine corner. It is an ultimate spot for having long drinks, cocktails, mocktails, wine and light meals. It has a warm atmosphere and can cater up to 40 people.

c. Meeting Facilities

Aston Braga Hotel and Residence has 9 beautifully appointed meeting rooms located at the mezzanine of the 4th floor and lobby level, are named after the ancient Sanskrit words, Kamarasan, Palamarta, Walatara, three Arimbawa, Kulawangsa, Kulawarga, and Tapodhana.The 9 meeting rooms can cater from 10 to 250 people and is well equipped with all of the latest state of the art equipment.

Our representative meeting room not only one, or two but three rooms with different capacity. And if you need a bigger room with more capacity, we can arrange two rooms or three of them together into a single room. So our meeting rooms are very effective and efficient to answer your needs with its flexibility.

We also provided you with meeting package that you can choose whatever you want. From 4 hours arrangement to overnight arrangement are available.

All packages are include :

Morning and afternoon coffee break with snacks
Lunch or Dinner, buffet arrangements available for minimum order of 25 persons
One Overhead projectors
One Screen
Whiteboard & two markers
Mineral water & refreshments
Memo pad & pen
Standard sound systems; one standing microphone & one table microphone
Broadband internet connections in all meeting rooms

· Function Room Capacities

Function Room Capacities	Size (Sqm)	Room Arrangement
Function Room Capacities	Size (Sqm)	U Shape	Classroom	Theatre	Round Table	Reception
Kulawangsa	47	15	18	20	16	40
Kulawarga	57	15	18	20	16	45
Arimbawa 1	74	4	30	30	32	55
Arimbawa 2	64	15	18	20	18	50
Arimbawa 3	76	24	30	60	32	55
Tapodhana	100	30	45	80	40	60
Walatara	130	35	45	100	40	170
Palamarta	63	15	18	30	16	45
Kamarasan	36	9	6	10	6	15
Joined Meeting Room
Walatara, Palamarta & Kamarasan	229	45	100	180	100	250

All arcitecture of Hotel Aston Braga it’s from agung podomoro land.

4. Front office in hotel Aston.

v Front office operations the front office functions of Hotel Aston.

v Work shifts:

v Job Description :

v The duties of front office manager

1.2. Process reservations and ticketing

Ticket Booking

Reservation

Telephone

Online

Direct massage

v Ticket booking via online

a. Tripadvisor.com

If the guest booking ticket via telephone, reservator will ask about:

1. Time

2. Room type

3. Price

4. And name

It can also be through:

· Pegipegi.com

· Booking.com

· Asiawebdirect.com

· Traveloka.com, etc.

v Traveloca.com

Step 1.

Step 2.

Step 3.

Step 4.

Step 5.

Step 6.

Step 7.

CHAPTER III

CONCLUSION AND SUGGESTION

3.1. conclusion.

From the discussion of "field trip to Aston" which has been published in chapter II can be concluded that there are various important procedures that must be filled by a guest who will do the check-in. and we can find various kinds of rooms, food, facilities and front office in Bandung Aston Braga.

3.2.suggestion

If you want to stay to a hotel should take care first of all check-in procedures properly. STBA especially students should know all related to hospitality, especially on how the reservation and ticketing.

BIBLIOGRAPHY

Afandi Ruslan”HOTEL ASTON BRAGA”.13 Januari 2015.http:// Aston Braga.com/2015/06/ - Ikhtisar, Kamar Dan Harga.html.

Jordan Michael”Cara Pesan Tiket Hotel”.20 mei 2014.http//Traveloka.com/2015/06/ Traveloka - Cara cari tiket pesawat dan hotel murah di Traveloka.html.

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